Nowra Removals

Booked a move from Culburra Beach to Nowra. Arrived on time & worked throughout the day to load & deliver without any problems despite a bit of rain later in the afternoon. The boys did a great job. Recommended 👍

I originally contacted Nowra Removals because they appeared to be a local family-run business. However, after following up on my enquiry, I ended up dealing with Shane on a different phone number (Shane's Removals), and on moving day the trucks and crew were branded as Classic Removals. To this day, I'm still not entirely sure which company I was actually dealing with. The main issue throughout the entire process was communication. I purchased multiple moving packs and had to repeatedly chase up delivery of boxes. On moving day, the crew arrived on time, but they damaged their own TV packing box while unloading it and then refused to transport our TV, leaving us to move it ourselves the next day. At the new house, boxes clearly marked "Fragile" containing wine bottles were stacked poorly, resulting in a collapsed stack and a smashed bottle. The most disappointing part has been the refund process for returned boxes. I was told unused boxes would be refunded after collection, but despite multiple follow-ups, texts and requests for an update, I am still waiting for a response and refund. The move itself got done, but the ongoing lack of communication, the need to constantly chase things up, and the unresolved refund issue have left me with a very poor impression of the business.

These people are very unreliable and rude Don’t use these people they are absolutely untrustworthy and leave you in a mess in the last minute

Very helpful and friendly, they took the stress out of a two stage move. Definitely know what they're doing and managed to get a particular piece in and out of a very tricky space with absolutely no damage. Still unpacking but so far not one thing broken or damaged. Would highly recommend them.