National Storage Mandurah, Perth

Praise for the service customers receive at this storage facility in Mandurah centres on a staff member named Vicki, whose friendly and patient manner comes up again and again. More than one customer describes her as helpful and obliging, noting that she takes the time to explain the different unit sizes and walks newcomers through the options so the sign-up process feels quick and stress-free. Reviews time and again mention that enquiries are handled efficiently, with one account describing an insurance matter being sorted on the spot in a matter of minutes rather than dragging on.

The experience of renting a unit is described as smooth and seamless, even for customers undertaking the chore of clearing out a shed or arranging storage ahead of a move interstate. Long-term users who have kept a unit for a couple of years report no difficulties over that period. Kane from a nearby branch is also named for his assistance. The traits that emerge most often are patience, a clear explanation of choices and a welcoming reception that makes an unfamiliar task straightforward, with the consistent thread being the personal attention given from the first enquiry onward.