ACD Movers

Hired this guys a couple of times in 10 days. Very careful, respectful and friendly! Thank you! ☺️

Do not use! Absolutely shocking customer service! They sent us the wrong truck. They are so sorry yet just shrugging their shoulders and saying pay double

Removal list were efficient and on time it did not take very long for them to load the truck and move my belongings. They were very careful and professional.

The WORST experience I have ever had. We had the move booked for over a week and on the day these 2 men rocked up, took photos (so says the lady on customer service but we didn’t see them have their phones out at all in the 5 minutes they were here) of our house without our knowledge and then left without a word. We tried to call the movers directly but was sent straight to voicemail because apparently they are too scared to tell us themselves. When I called the company I was told my house was too messy (we were in the middle of moving ofc the house is messy). 2 grown adult men expecting a house that is being actively moved out of to be absolutely spotless is crazy. I’m genuinely baffled by this company.

DO NOT USE THIS MOVING COMPANY! We booked this phoney company and they cancelled on us without any notice. Because of light rain. They trade under several names as stated by Andrew Curnow. They don't take any accountability. My small children had to sleep on the floor. Groceries were wasted. And no compensation offered. Don't trust the 4.7 star review. Because I have no doubt they are even legitimate.

Do not book this company under any circumstance. We had a confirmed moving booking made under my partner’s name for today. The movers did not show up at the scheduled time, and there was no communication from the company at all. We only found out the job had been cancelled after calling them ourselves, more than 30 minutes after the agreed arrival time. This move had to be booked in advance due to building requirements, so the last-minute cancellation caused serious disruption. I had already taken the day off work specifically for this move, resulting in lost income. When we raised this, the only “compensation” offered was $5 off a future move, which makes no sense given their failure to even deliver the first one and is frankly insulting. This was extremely unprofessional and demonstrates that this company is not reliable. I would strongly recommend avoiding them if you value your time or income. Response to Owner: As stated clearly in my review, the booking was made and confirmed under my partner’s name, not mine. The issue is not whether you searched the correct name, but that your company failed to attend a confirmed booking, failed to communicate the cancellation, and then offered $5 off a future move as “compensation.” If your response to service failures is to misread reviews and deny confirmed bookings, that further reinforces the lack of professionalism described above.

Terrible last-minute cancellation — complete failure to deliver services I had a confirmed removal booking that was reconfirmed the morning of the move. At noon, the company cancelled at the last minute, saying the truck was broken, with no warning or alternative offered. This caused significant disruption and extra cost, as we had to organise an emergency removalist at much higher expense. We tried to speak with their customer service manager, Jun Smith, but the company refused to provide a solution or send another crew. This is completely unacceptable. They failed to provide the service we paid for, offered no contingency, and caused unnecessary stress and cost. I cannot recommend this company under any circumstances!